Roomba Repair Service (Spain)

It's very rare that your Roomba is beyond repair. However, if the robot is already a few years old, there are some faults that are not worth repairing.

That is why it is very important that you describe the problem with your Robot and its general condition correctly. If we consider that it is not worth repairing, we will contact you so that you can decide. In this case, if before collecting the robot you decide not to repair it, we will refund your money.

If after making the estimate you do not wish to repair it, we will return your Roomba to you without you having to pay anything else.

You don’t have to worry, it’s simple…

The most important thing is to have your Roomba ready as soon as you book the service. It is possible that our carrier will come by the same day, even that same morning or afternoon...

When you purchase a Roomba Repair Service, the system will ask for your address.

We will send our transport company to the address you provide to pick up your Roomba and bring it to our headquarters.

Once we finish the service, we will return it to the same address you indicated.

Although our transport efficiency is almost 100%, it is important that you carefully pack your Roomba and protect it from any possible impacts it may suffer during transport.

You must take into account...

• As soon as you place your order for your Roomba Repair Service, you must prepare your robot. It is possible that our carrier will arrive immediately...
• Remove the battery from the robot and place it inside a plastic bag , protected and in the same package as the robot. If you send the robot with the battery inside, the robot may activate during transport and be damaged.
• Before putting your Roomba in the box, you should protect it with bubble wrap or other similar material to prevent it from getting scratched.
• It is very important that you send us the charging base with its power supply (if it has one) . Some faults come from this element.
• If you're shipping loose parts like virtual walls or other spare parts, please indicate this in the appropriate section and pack them so they don't knock into each other. Wrap them separately in bubble wrap or something similar. Then, put them in a box that fits well, is not loose, and is well protected.
• If you are keeping the original box and are going to use it for shipping (Recommended), wrap the Roomba in a garbage bag before placing it in the box to prevent it from getting scratched by the cardboard.
• If you send your Roomba in the original box, it is recommended that you wrap and protect it.

The Technical Repair Service is carried out in two payments:

1. Diagnosis and budget.
   
   Fixed amount paid in advance when purchasing the service through this website. It includes the diagnosis, the preparation of a budget to resolve the fault, the collection of your Roomba and the subsequent delivery once it is repaired.
   
   We offer the following payment methods:
   • Banco Sabadell Secure POS. You will be redirected to a secure payment gateway of this bank.
   • Cash on Delivery. You will pay the carrier at the time of collecting the product.
     
     
2. Repair.
   
   You only have to pay it if you accept the quote. It corresponds to the parts and labor required.
   
   Once we diagnose the robot, we will send you the estimate by email and at that time you decide whether or not you accept the repair. In this same email we include instructions with a link so that you can pay the amount of the repair (if you accept it).
   
   If you finally accept the repair estimate, the only accepted payment method will be by Credit Card through our Secure Payment Gateway (Virtual POS) offered by Banco Sabadell.

Of course.

At the same time as you make the purchase of the Roomba Repair Technical Service, you can add the products you want to the cart.

We will send everything to you together when we finish performing the service and you will not have to pay any more shipping costs.

Our shipping agency is highly reliable and it is very rare for a package to be lost or damaged, but of course, the possibility, although remote, exists.

We have taken out insurance that covers loss or damage to the merchandise.