Repair and maintenance of your Roomba

It's very rare for your Roomba to be beyond repair. However, if the robot is a few years old, some malfunctions aren't worth fixing.

That's why it's very important that you accurately describe your robot's problem and its overall condition. If we determine that it's not worth repairing, we'll contact you so you can decide. In that case, if you decide not to have the robot repaired before we collect it, we'll refund your money.

If after receiving the estimate you decide not to have it repaired, we will return your Roomba to you at no extra charge.

Don't worry, it's simple…

The most important thing is to have your Roomba ready as soon as you book the service. Our courier may come that same day, even that same morning or afternoon...

When you purchase a Roomba Repair Service, the system will ask for your address.

We will send our transport company to the address you provide to pick up your Roomba and bring it to our headquarters.

Once we finish the service, we will return it to the same address you indicated.

Although our transport efficiency is almost 100%, it is important that you carefully pack your Roomba and protect it from any bumps it may suffer during transport.

You should keep in mind...

• As soon as you place your Roomba Repair Service order, you should prepare your robot. Our courier may arrive shortly...
• Remove the robot's battery and place it inside a plastic bag , protected and in the same packaging as the robot. If you ship the robot with the battery inside, the robot may activate during transport and be damaged.
• Before putting your Roomba in the box, you should protect it with bubble wrap or any other similar material so that it doesn't get scratched.
• It is very important that you send us the charging base with its power adapter (if it has one) . Some malfunctions originate from this component.
• If you are sending loose parts such as virtual walls or other spare parts, please indicate this in the corresponding section and pack them without them hitting each other. Wrap them separately in bubble wrap or something similar. Then, put them in a box that fits snugly, ensuring they're well protected.
• If you keep the original box and will use it for shipping (Recommended), wrap the Roomba in a garbage bag before putting it in the box to prevent it from getting scratched by the cardboard.
• If you send your Roomba in the original box, it is recommended that you wrap and protect it.

The Technical Repair Service is carried out in two payments:

1. Diagnosis and budget.
   
   A fixed fee is payable upfront when purchasing the service through this website. This fee includes diagnosis, a repair estimate, collection of your Roomba, and its return once repaired.
   
   We offer the following payment methods:
   • Secure POS terminal from Banco Sabadell. You will be redirected to a secure payment gateway from this bank.
   • Cash on Delivery. You will pay the carrier when the product is collected.
     
     
2. Repair.
   
   You only pay if you accept the quote. It covers the parts and labor required.
   
   Once we diagnose the robot, we will email you a quote, and at that point you can decide whether or not to accept the repair. This email will also include instructions with a link for you to pay for the repair (if you accept).
   
   If you ultimately accept the repair estimate, the only accepted payment method will be by Credit Card through our Secure Payment Gateway (Virtual POS) offered by Banco Sabadell.

Of course.

While purchasing the Roomba Technical Repair Service, you can add any other products you want to your cart.

We'll send everything together when we finish the service and you won't have to pay any additional shipping costs.

Our transport agency is extremely reliable and it is very rare for them to lose or damage a package, but of course, the possibility, however remote, exists.

We have insurance that covers losses or damage to the merchandise.