Buy the Technical Service
To request the Technical Service you must buy it as if it were any other product . With this you are hiring the collection and subsequent delivery service, as well as the diagnosis of the breakdown and the preparation of a budget.
At the time of purchase, you must detail precisely what happens to your robot, the general condition and the accessories you send us.
We analyze the problem
Once we receive your purchase in our systems, we send our transport company to bring us your Roomba and we can examine it.
In a few hours, we will prepare a detailed budget that we will send you by mail. At that time you can decide whether or not to repair your Roomba.
We repair it
If you accept the quote, in this same email we will send you instructions to proceed with the payment.
When we receive the payment, we will proceed to repair your robot in the shortest possible time. Generally within 24/48 business hours after receiving payment confirmation.
If you do not want to repair it, you can indicate it by answering that same email. We will proceed to return your Roomba at no additional charge.
We send it back to you
Once we have repaired and tested it, we will send your robot back.
The repair will be guaranteed for 6 months for parts and labor. The guarantee will only cover those anomalies previously treated by us and not possible new problems that may arise.
If you decide not to repair your Roomba, we will return it to you without you having to pay anything else.