For the service you must buy it as if it were any other product. This are hiring the service of collection and delivery, as well as the diagnosis of the fault and the preparation of a budget.
At the time of purchase, you must detail precisely what happens to your robot, the general condition and add-ins that send us.
We analyze the problem
Once we receive your purchase in our systems, we sent to our carrier to bring us your Roomba and we can examine it.
In a few hours, we will draft a detailed budget that we will send to you by mail. At that time you can decide whether or not you consider your Roomba.
We repair it
If you accept the budget, in this same e-mail we will send you instructions that you proceed to the payment.
In that I receive the payment, we will proceed to repair your robot in the shortest possible time. Usually in 24/48 hours after receiving payment confirmation.
If you don't want to repair it, you can indicate this by answering the same e-mail. We shall proceed to give back your Roomba without additional charge.
We will send you back
Once we've repaired and tested, we will send back your robot.
The service will have a 6 months parts and labour warranty. The warranty will only cover those abnormalities previously treated by us and not any new problems that may arise.
If you decide not to repair your Roomba, we will return it yourself without having to pay anything more.